We want you to be happy with your Glitzy Scrapbooking purchase. Please contact Melissa if there is a problem with your order.
Returns and Order Concerns
Purchases from Glitzy Scrapbooking are final. Returns, exchanges and cancellations are not accepted for changes of mind, incorrect selections or ordering mistakes.
Custom, personalized and made-to-order products are created according to the selections submitted with your order and cannot be returned or exchanged.
Damaged, Defective or Incorrect Items
If your order arrives damaged, defective or different from the item shown on your order confirmation, please contact us within three (3) calendar days of delivery.
How Concerns Are Handled
Please include your order number and clear photographs of the product, packaging and shipping label. Each concern will be reviewed and handled individually. Depending on the circumstances, an appropriate resolution may include a replacement, repair, store credit or refund at the discretion of Glitzy Scrapbooking. Reporting a concern does not automatically guarantee a refund or replacement.
Return Authorization
Do not send or return any product without prior written authorization. Unauthorized returns will not be accepted. If a return is approved, instructions and the appropriate return address will be provided privately.
Glitzy Scrapbooking is not responsible for an incorrect or incomplete shipping address supplied by the customer. Customers should contact us promptly if an order is delayed, missing or marked as delivered but cannot be located so the available carrier options can be reviewed.
Event Registrations
Cancellation, transfer and refund terms for crops, classes and workshops are provided with each event registration. Please review the applicable registration form before submitting payment.
Contact Us
For return, refund or order questions, contact us and include your order number.